FAQ
Straight answers. No asterisks.
If your question isn’t covered here, email us at contact@refunds.energy and a person (not a bot) will reply within one working day.
Eligibility & scope
- Start the 60-second eligibility check. It asks four questions and gives you an indicative answer within one working day. No documents needed.
Fees
- 25% + VAT of the amount actually recovered. No retainer. No hourly fees. No disbursements billed to you. If there is no recovery, you pay nothing.
Regulatory & conduct
- We originate commercial (B2B) claims, which fall outside the FCA claims-management perimeter (that perimeter covers financial-services claims by consumers). For personal claims we refer to a regulated solicitor panel — we do not conduct regulated consumer claims-management work.
Process & timing
- Energy broker claims typically 4–9 months. Business finance commission claims 6–14 months. Post-insolvency cases can be longer where trustee or supervisor engagement is needed.
Other questions?
Email contact@refunds.energy or use the contact page to book a 20-minute call. A person will reply.