Website terms of use

These terms govern your use of refunds.energy. By accessing or using the site you accept them. If we take on a claim on your behalf, a separate engagement letter and letter of authority govern that work; in the event of conflict, the engagement letter prevails over these website terms in relation to the services.

Who we are

refunds.energy is a trading division of Efficiency Professor Consultancy (a DBA of WFT Limited) (DBD Reg. 0105566203855), registered in England and Wales with its registered office at 237/49 Moo 50, Sukhumvit 93, Bangkok 10260, Thailand. We are claim originators for UK businesses. We are not a law firm, do not provide legal advice, and do not hold authorisation from the Financial Conduct Authority.

Regulatory perimeter

Our B2B activities — business-energy overpayment and mis-sale recovery, hidden-commission recovery on business finance, and post-insolvency (IVA and bankruptcy) overpayment recovery — do not constitute regulated claims-management activity under the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001 and are outside the FCA’s claims-management perimeter. We do not hold FCA authorisation and do not provide regulated claims-management services to consumers in relation to financial services claims.

For personal consumer claims (including credit-card, PPI and motor-finance matters) we act only as an introducer to a regulated solicitor on our panel. Your contract for legal services will be with that solicitor, not with us; the solicitor is authorised and regulated by the Solicitors Regulation Authority. We do not hold client money, do not provide claims-management advice to personal claimants, and do not charge personal claimants directly.

Eligibility check

The eligibility check is free and indicative only. It is not a binding offer to act, nor a guarantee that a claim exists, is in time, or will succeed. We may decline to take on a case at our discretion, and we may decline to refer a personal enquiry where we do not consider it suitable for our panel.

Engagement and fees

If we agree to act on a B2B claim we will send an engagement letter and letter of authority. Subject to the terms of that engagement letter, our fee is 25% + vat of recovered amount. no recovery, no fee. Our fee becomes payable only on receipt by you of a recovery or credit attributable to our work, is calculated on amounts actually recovered (including any interest, rebates or adjustments credited to you), and no fee is payable where no recovery is achieved. VAT is charged at the prevailing UK rate. The engagement letter sets out the full fee mechanics including treatment of part-recoveries, offset against existing debt, and withdrawal rights.

For personal-claim referrals, we do not charge the claimant. Any fee in the personal lane is charged by the panel solicitor to you under their own engagement, typically on a conditional-fee or damages-based basis, and the solicitor is required to disclose their fee and any referral fee we receive from them before you sign.

No legal advice

Nothing on this site or in any communication we send you constitutes legal advice. Where a matter requires legal advice, litigation, or regulated claims-management services, we engage or refer to external firms and you will receive separate engagement documentation from them.

Content and intellectual property

All content on refunds.energy, including text, graphics, logos and code, is owned by or licensed to Efficiency Professor Consultancy (a DBA of WFT Limited) and is protected by copyright, database right and trade-mark law. You may view and print pages for personal or internal business reference only. You may not copy, republish, adapt or commercially exploit the content without our prior written consent.

Acceptable use

You agree not to use the site unlawfully, submit information you know to be false or misleading, attempt to interfere with site security, scrape the site at scale, or use it to send unsolicited communications. We may suspend or restrict access where we reasonably believe these conditions have been breached.

Third-party links

The site may link to third-party websites (for example supplier portals, regulators, and the ICO). We provide those links for convenience; we do not control, endorse or accept responsibility for third-party content or policies.

Availability and changes

We aim to keep the site available but do not guarantee uninterrupted access. We may modify, suspend or withdraw any part of the site at any time. We may also update these terms from time to time; the current version is always at refunds.energy/terms, and the “last updated” date above reflects the latest revision.

Liability

To the fullest extent permitted by law, our total liability to you arising out of or in connection with your use of the site or any engagement is limited to the fees actually paid by you to us under the relevant engagement letter in the twelve months preceding the claim. We are not liable for indirect, special or consequential loss, for loss of profit, revenue, goodwill or anticipated savings, or for outcomes that depend on third parties (suppliers, lenders, administrators, ombudsmen, regulators or courts).

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law, including under the Unfair Contract Terms Act 1977 or, for consumers, the Consumer Rights Act 2015.

Consumers

If you access this site as a consumer, nothing in these terms affects your statutory rights, including those under the Consumer Rights Act 2015. Consumer-specific terms applicable to any personal-claim referral will be set out at the point of referral and in the solicitor’s own engagement documentation.

Governing law and jurisdiction

These terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that, where you are a consumer resident in another part of the United Kingdom, you may bring proceedings in the courts of your place of residence.